DOES YOUR BUSINESS REQUIRE 24/7 IT SUPPORT AND MONITORING?
If your business operates around the clock, then your IT support should too.
If you need support outside of a normal 9 to 5 working week, ITD offers a 24/7 IT support service, 365 days a year. You will have permanent access to a manned service desk and support issues can be raised by telephone or email at any time and on any day, including public holidays.
- Round the clock support, even on public holidays
- Calls to helpdesk answered by an engineer
- Telephone, remote or onsite support as necessary
Full support at any time
At ITD, we design our services around our clients. As we work exclusively with small and medium-sized firms in London, many of our clients do not take a 9 to 5 approach to their business. When you take on our support services, we act just like your own IT department would. If you or your staff are working, we want our services to be in place to support you. When our clients ask for 24/7 IT support, we want to ensure that they receive full support services, not just an emergency out of hours service.
Why ITD are different
With our 24/7 IT support, you will have access to the helpdesk at any time, night or day, weekends and public holidays. When you call the helpdesk, an engineer will answer the phone. Therefore, they can provide immediate support over the phone, so you don’t have to wait for a call back. They can also help by remotely accessing your system or by attending your office for urgent issues. We don’t outsource our helpdesk to other firms or overseas, however. Our 24/7 helpdesk is manned by our own staff: they know your systems and have access to notes from previous support issues you have had.
Reactive and proactive support
When you take our 24/7 IT support service, we don’t just provide reactive support to any problems your systems or users experience. We will also proactively monitor your critical server functions to ensure maximum uptime at all hours.
If your business runs 24/7 and you would like your IT support to match, contact our London office today.