IT Support Services

Our IT support services take care of every aspect of your IT while keeping you fully informed. Our service is personal and easily adapted to your business. Our friendly and capable service desk supports hundreds of users on a daily basis, so you know you are in good hands.

Proactive IT Support for London businesses

Whether you need round the clock IT support or just a little extra help, ITD can create an IT support package that suits your business needs.

A dedicated team

We have a friendly, dedicated team based in the City of London, with experienced engineers manning our helpdesk. We can also provide 24-hour support if you need it. An engineer answers your call, not a call-logger, so we can often resolve your problem immediately instead of leaving you waiting for a call back. We want you to receive a personal service, so we assign a named lead engineer who will get to know your systems and your people. This means we can tailor our service to your requirements and to the skill levels of your staff; in short, we can become your IT department.

We designed our comprehensive support service offering to fit around your business. We take into account your user numbers, types of equipment, how many sites you run, your business hours, and the way your staff are working. This means that when you contact us for a quote, you never pay for a service you aren’t using.

We are well-equipped to support Apple, Microsoft or Google environments. On top of this, we can also provide support for a variety of mobile devices.

Your IT department – Your support

ITD UK can provide comprehensive IT support to small and medium-sized businesses in the London area, effectively taking the place of an in-house IT department. As well as providing a helpdesk, we carry out routine checks and maintenance on your systems to keep everything running smoothly. This is often a great solution for smaller companies – you get the experience of a full-time team at a much lower cost. Alternatively, if you have an IT team or significant IT skills in house already, we can support or supplement them. Our engineers can deal with most problems over the phone or by remotely accessing your users’ devices. If a problem is more severe and requires onsite attention, our engineers can come to your location to resolve the situation. We are based in the City of London, so we’re ideally placed to support all London areas quickly.

Benefits of using ITD

If you need expert IT support in London, get in touch with ITD today. We look forward to working with you.

Other Services include

Require an in-depth review into your IT environment or require IT consultancy on a specific area of IT? Read about the IT consultancy areas ITD are able to offer your business.

Looking for solutions to fix existing IT issues or looking to move to the Cloud? Find out about the different IT solutions we are able to provide you to improve your IT environment.