Proactive IT Support
We support and manage Microsoft Windows and Apple OS X workstations, Servers, Data networks, emails and business applications as well as mobile devices.
Our comprehensive support service offering fits around your business:
- We can act as your IT department, or complement your existing IT team.
- Assigned engineers to build up a detailed knowledge of your systems, people and environment.
- Predictable IT costs – our monthly charge is agreed with you and will not change over the course of our agreement.
- Access to our experienced and certified engineers whenever the need arises.
- When problems arise support requests are answered by an engineer, not a call logger, ensuring a swift resolution. We can resolve issues by visiting your office or accessing your equipment remotely.
- Assistance and advice with strategic IT guidance and road mapping of the IT infrastructure via regular account review meetings.
- Approximately 95% of calls resolved by service desk engineers avoiding call out fees.
- We make a commitment to our clients to respond to support requests within an agreed SLA’s. When you report a problem to us, we will agree with you the severity level and respond accordingly.